This policy applies to physical products purchased from GN Valve, including industrial valves, hydraulic and pneumatic valves, fluid control components, pipe fittings, connectors, flanges, and plumbing hardware. Return arrangements depend on the product, the reason for the return, any applicable product-page information, and applicable requirements. Nothing in this policy limits your mandatory consumer rights.
Return Eligibility and Conditions
Please contact us to confirm the return eligibility, request deadline, and arrangements that apply to your order. Do not assume that a particular return period applies. If you discover an issue with your order, contact us promptly so we can help assess it.
For a change-of-mind return, products should generally be unused, uninstalled, and in reasonably good condition. Please retain original packaging, accessories, instructions, and other supplied components where applicable. Missing packaging or components may affect how a voluntary return is assessed, but does not automatically exclude a remedy for defective, damaged, or incorrect goods or limit any mandatory rights.
Depending on the nature of the product and any applicable product-page disclosures, some items may not qualify for a change-of-mind return. These may include custom-made or specially configured products, hygiene-sensitive products once unsealed, or consumable or perishable items, where applicable. These limitations do not remove any rights you may have if a product is defective, damaged, incorrect, or otherwise not as described.
How to Request a Return
- Contact us at https://gnvalve.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. For a product issue, include relevant details and photos if available.
- Wait for return instructions before sending the item. We will confirm the applicable arrangements, including eligibility, the return destination, any information to include, and shipping responsibilities.
- Package the item securely and return it according to the instructions provided. Include relevant accessories and components as applicable, and keep your shipping receipt and tracking information.
- After the returned item is received, we will inspect it and review the request against the confirmed arrangements and applicable requirements.
- We will notify you of the outcome and process any approved refund or other agreed resolution.
Please do not send a return to an address found on packaging or shipping documents unless we have confirmed it as the correct return destination.
Refunds
Approved refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative, subject to applicable requirements.
The refund amount, including the treatment of original shipping charges and any applicable return costs, will be determined based on the reason for the return, the condition of the goods, the arrangements confirmed for your order, and applicable requirements. Any proposed deductions will be explained and will not override your mandatory rights.
We will confirm the status of your refund once it has been processed. The time it takes for funds to appear in your account may depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the product’s condition, and applicable requirements. Different arrangements may apply to a change-of-mind return and to a return involving defective, damaged, or incorrectly supplied goods. Please contact us before arranging shipping so we can confirm the appropriate process and any costs.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of your request. Contact us before returning a product for an exchange so we can confirm whether an exchange is available and explain any applicable shipping arrangements or price difference.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears defective, contact us promptly with your order details and a description of the problem. Photos of the product, packaging, and shipping label may help us assess the issue. Retain the item and packaging where reasonably possible while we provide instructions.
For safety, do not install or continue using a product that appears damaged, defective, or unsuitable for its intended application. We will assess the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable requirements. Change-of-mind return conditions do not limit any remedies or mandatory rights that apply to these issues.
Contact Us
For return requests, refund questions, or help with an order, contact GN Valve through https://gnvalve.com/contact-us/. Please include your order number and relevant product details so we can assist you.
